Frequently Asked Questions

We are a family run plumbing and heating company based in Hemel Hempstead, Hertfordshire who have been running for over 15 years.

Specialising in domestic properties. From servicing, maintenance and installation. Whether your first contact is my email, phone or in person, every enquiry will be received with helpful and honest interest. We work hard to deliver good customer service with a wealth of experience and the highest standard of workmanship.

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Combi boiler - A combination (or combi) boiler is the most commonly available in the UK. Its small and simple design takes up minimal space, whilst supplying hot water directly to your taps or radiators without the need for a bulky storage tank. It provides hot water on demand meaning you pay only for what you use. The main advantages of a combi boiler are energy-efficiency, and affordable installation process.

Conventional boiler - A conventional boiler is also known as a regular or heat only boiler. They are normally found in older homes, however, they can still be convenient for modern buildings, depending on the demand for hot water in that home. Conventional boilers heat your home through a separate water cylinder that is usually found in the loft. They are a great option if your area has an issue with low water pressure.

System boiler - A system boiler obtains water directly from the mains. It uses a large tank of stored heated water, so it’s possible to use multiple taps at the same time without that dreaded reduction in pressure. This is ideal if your home has more than one bathroom or multiple people using water at the same time. Although it uses less space than a conventional boiler system, it’s more complicated and needs more space than a combi. System boilers also need to be well insulated to make sure that the water remains heated within it.

If boilers are left inactive for a period of time (like during the summer), there is a higher probability of seizing up. Regularly turning on the heating is an excellent way to prevent this from happening. This is especially important during the winter when temperatures can reach below zero, causing the pipes surrounding the boiler to freeze up if it isn’t turned on. If this happens, it can cause the boiler to cut out and require repair – a cost that could have been avoided. We recommend having your boiler serviced once a year and most manufacture warranties stipulate this. Otherwise, the Boiler warranty will not be valid.

Usually installing a boiler will take around one day to complete; however, this can change be depending on the system in place or weather any repairs need to be carried out. Our team will always confirm how long you can expect the installation to take before starting the work.

A Gas Safety check is to ensure that your appliances, boiler, and installation are safe and working correctly. A service includes performance tests, specific instructions by the manufacturer and necessary remedial works both are required to keep your gas fittings in full working order.

Yes, legally it is your responsibility to provide your tenants with all documentation relating to the gas safety check of the property they are occupying. Once the gas safety inspection has been carried out you have to provide the tenants with a copy within 28 days. Gas safety inspections need to be carried out annually.

Yes, legally it is your responsibility to provide your tenants with all documentation relating to the gas safety check of the property they are occupying. Once the gas safety inspection has been carried out you have to provide the tenants with a copy within 28 days. Gas safety inspections need to be carried out annually.

If your radiators aren't heating up properly or they have cold spots, you might need to bleed them. Radiators need bleeding when they have air trapped inside them. This trapped air stops warm water circulating around your radiator. That can make the radiator cold at the top, but warm at the bottom. It means your central heating system isn’t working efficiently and it can take longer to warm up your room. It can also cost you money, as your bills will be higher. You might also need to let out trapped air if you have noisy radiators which are making banging, clanking or gurgling noises.

Follow our steps below:

- Turn off your heating
- Use your radiator key to turn the valve at the top of the radiator
- Retighten the valve once the hissing stops and only liquid comes out
- Turn your central heating system back on
- Check the pressure by looking at the gauge on your boiler

It’s recommended that you bleed your radiators once a year, even if they are working properly.

However, if the radiators are still not heating up this could also be an indication that the central heating system has sludge present in it. This causes your radiators to not heat up properly and/or experience cold spots (e.g. they are often cold at the top and warm at the bottom). A good old power flush service is usually the best way to resolve this. 

We cover the following areas: Herts, Beds, Bucks, Middlesex, London, if you are out of these areas, please ask.

Yes, we have supplied and installed many electric boilers, a qualified electrician will attend to carry out a survey to make sure your current supplies are adequate.

Unfortunately, we don’t, however, we have finance available on new boilers.

Anything is possible if given the right advice! We would need to attend site and discuss with you the best option that suits you.

There is no average price, every property / scenario is different, we would have to attend site before pricing.

We recommend a yearly service and check to be carried out all boilers, not only to upkeep warranties, but more importantly make sure it is safe!

No, (Co) is colourless and does not smell, it is poisonous and can be deadly! Some appliances that can produce Co are Gas Boilers, Gas Cookers, Wood, Gas & Coal Fires.

No, unless we spend time investigating issues, we do not charge just to quote.

Once the job is complete, we require payment in full within 7 days.

Yes, we provide discount to NHS workers. (Terms Apply)

Yes, of course! We pride ourselves in keeping work areas clean and tidy, being respectful to our customers is very important.

Yes, our public liability covers up to £5 million.

Yes, we have trained engineers who can complete LRA’s

Yes, we advise smart controls, they are the future in heating controls which could also save you money on bills without having to worry if set up correctly.

We liaise with the customer on how the heating has been working, any issues to report, visual check of the installation, operation of the boiler, combustion analysis, burner cleaned (Unless seals are required) system filters cleaned, flue routes, termination, and integrity, check all case seals are intact, any issues found will be discussed with the customer with the appropriate action taken to ensure occupiers safety.

Yes, Gas Safety Inspections (GSC) are a legal requirement that needs to be certified every 12 months.

Immediately locate your gas meter and close off the Emergency control valve (ECV) call Cadent 800 111 999 to report it, they will attend free of charge. Once they have attended, call us, we will come and further investigate, trace and repair the leak (Unless further works are needed which require a quote).

There are many ways to contact us:

Phone Number: 01442 971775

Email: Office@gasflowteam.co.uk

Watsapp Messenger: 07860922522

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Our lovely office staff will aid with all your enquiries and get you booked in as quick as possible!

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We’d love to discuss your project, to book an initial no charge consultation, please click below.